When there was a couple of half hour to land I saw the flight attendant who noticed us be guided to seat there, Mrs Fatima, she remenbered in exactly the same moment and I contact him and she or he repeated that we actually ought to be there. On this moment he mentioned “remember to, don´t stress, I´m not fearful any longer, so you shouldn´t be nervous any longer”.
Me and my spouse had to face a upkeep problem for the airport, traveling from JFK to MIA (AA2299),on account of which we needed to change the flight .Just after describing The difficulty for the pink jacket AA employee, the flight was improved, and we were being certain to be seated within the top quality as we were designed to on the original flight (my wife is intensely pregnant).
I’m no sure who to ship this information to…Here is the only e-mail I could come across. I felt that eighty five% of the agents Functioning concerning LGA and JFK amongst 8/nine and 8/10 had been particularly unfriendly. My husband And that i were being scheduled to fly from LGA to CMH eight/nine on the 6pm flight. Resulting from weather it absolutely was delayed and just after sitting over the Tarmac for more than 2 hrs was ultimately xld. Understandable. I will say the flt workers was really accommodating, friendly and exciting. Having said that once we waited in line we had been ultimately handed new boarding passes with very little stated by The person sporting a vest that said “supervisor”…he did say This can be the 1st and only possibility (eight/10 at 815pm). We took it and stayed in the airport to find out about standby choices another early morning when gate agents returned. Once the agents returned (we if system ended up awake 24 hrs at this point) they surprised us by indicating that our alternate return was booked outside of JFK not LGA…good of SOMEONE to inform us this significant element!
I planned to take a moment to contact out the amazing buyer service Connie Sanders with your Dallas Place of work gave my spouse and I in an exceedingly nerve-racking circumstance. Connie went previously mentioned and past to be certain we have been looked after and her amount of attention to restoring our problems filled working day was incredible, she one handedly restored my religion as part of your Business and she or he warrants congratulations with the get the job done that she does.
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I have already been seeking to make connection with the airline for over an hour without any results. what are my options?
Once we at last gained an email reaction from American Airlines, the overall reaction time was around one hour. Even though we waited an hour or so, we did receive numerous responses to our initial issue:
my flight 5151 away from savannah to charlotte 405pm was delayed for 4 one/2 several hours with a flat tire no tire at the savannah airport to repair it so we needed to watch for the subsequent struggle from charlotte to bring the tire to us then we experienced to wait once again for an additional flight to convey the Software to repair service the tire . we had address been informed to create our on reservation for new tickets and but when we termed in there was no information of a delay my frustration stage is overwhelmed, laura a AA employee tried to help and bought pretty frustration because she had a hard time location me and my household jointly I had been instructed to possess a seat and she would check out later on immediately after helping other shopper at that point I felt like I did not issue soon after sensation that I wasn't significant I request two food ticket so we could eat for the reason that if flight wasn't delayed I might have be property for dinner at 7pm in Cleveland ohio I haven't taken this airline right before be sure to help it become correct and swap two spherical excursion ticket
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Obtain your CEO’s to examine repeat enterprise and then they can understand why They may be frequently not creating The underside line. I can Actually mention that I’m never booking with all your airline yet again. thanks, Sincerely
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I really strongly don't want to fly with American Airlines ever once again, their customer service is horrible!!! I had been on a flight on Monday from Miami, Florida to Norfolk, Virginia and needed to worst lay in excess of. Why in the world do I should fly to Big apple to go back to Virginia. My combat was suppose to go away Miami International to Laguardia at 5pm. The flight was to start boarding at 4:30pm and they produced an announcement that their might be a fifteen moment hold off and I went for the counter to talk to the agent if I had been intending to make my connection and he or she explained to me I would be wonderful. The rationale I checked on my link was mainly because my lay around wax only fifty eight minutes. We’ll we boarded the flight so I thought I could be wonderful to capture my link bug which was so we sat to the plane for over and hour while they fixed many of the needed to correct. They did not give anyone the prospect to attempt to make alternate travel which was Unquestionably Improper. I was in Miami for my brother’s funeral because Thursday. My spouse functions two work and he needed to just take off from get the job done Thursday, Friday and Monday from both equally Employment. I also had to choose off myself. The flight ultimately took off and I missed my link.